shipping and returns
Most of our pieces are made to order, and we take pride in keeping inventory low as to avoid unnecessary waste. Please allow 10 to 15 business days of processing time before shipping. The order is to be paid in full upon checkout.
Should you wish to modify or cancel your order, you can do so at any time before the item has shipped by simply contacting us with your order number.
We do appreciate your patience, do not hesitate to write us should you have any specific shipping needs or requirements.
We offer free Domestic USPS Priority Mail® shipping on all orders within the continental United States. Our free shipping option arrives within 2-3 days after your item(s) are shipped.
Expedited shipping is available for an additional fee. Expedited shipping still requires the 10-15 business days of processing time before shipping. At this time we are not able to offer free shipping to locations outside of the 48 contiguous United States.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required, please contact us if you would like to add required signature to your delivery.
If you require another shipping method or have any urgencies please do not hesitate to contact us. We will do our best to accommodate you.
Please note that tax calculations are based on the state shipping address on your order. All purchases are subject to state taxes unless specifically exempt from taxation.
We currently deliver to Canada, Australia and European countries with DHL express shipping at a discounted flat rate of $40 (1 to 8 business days).
Shipping elsewhere ? Please contact us first at firstname.lastname@example.org and we will walk you through our international shipping policy.
Please note :
Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. All orders must be cleared by the country of destination's custom before reaching their finale destination. We have no control over the clearance process and are not responsible for customs or transit delays. For more information ahead of purchase please contact us .
Eligible returns will be accepted at the customer’s shipping expense. Please note that international taxes and duties will not be refunded in case of return.
Returns are easy and free of charge (domestic returns only). Simply shoot us an email with your order number and we will send you a prepaid return label.
Print and tape the label on top of the original packaging to return your item. If you do not have the original box anymore, USPS should be able to provide one for you at your post office. If you are unable to print the label, please let us know and we will mail it to you (should take 2-3 business days). Drop the box at your local post office or any USPS partner drop location.
You will receive your refunds with 5-10 business days upon reception. All returned merchandise must not be worn, washed or damaged and sent back within 30 days of purchase.
Upon receipt of returned goods OFFTRACK reserves the right to deny refund if the merchandise does not meet policy requirements.
We accept international returns, however customers are currently responsible for covering the cost of shipping the merchandise back to us and returning the item within 30 days of the order reception. Shipping cost (both ways), taxes and duties that the customer might have paid at reception won't be refunded.
Please send your returns to:
OFFTRACK 125 East 4th street, suite 18, New York, NY 10003
Should you wish to exchange against an other size/color, please follow the return process and let us know which size/color you would like to order.